![]() ![]() If this test fails, please try the test again in a darker environment. The Check Sensor test verifies that the signal quality of the Leap Motion sensor is adequate. If the test still fails, turn on "Low Resource Mode" on the Troubleshooting page of the Leap Motion Control Panel to reduce the USB bandwidth consumed by the Leap Motion Controller. Disconnect other high-bandwidth USB or Bluetooth devices from your computer. ![]() Try connecting to a different USB port on your computer. If this test fails, make sure that your are connecting the Leap Motion Controller directly to your computer with a quality cable. The USB Bandwidth test verifies that your USB connection can transmit information fast enough. If the test still fails, try restarting your computer. Unplug your Leap Motion Controller and then plug it back in. If this test fails, check your USB connection. The Device test verifies that the Leap Motion Controller can communicate with the Leap Motion software. If this test fails, contact Ultraleap Customer Support. The test can also fail if the firmware (the information stored on the device itself) has a problem. The Authentication test verifies that your Leap Motion Controller is genuine.
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